Dermatology Medical Assistant

Position: Dermatology Medical Assistant                                                     

Report To: Team Lead

Purpose: Responsible for assisting dermatology clinical staff with patient care and a variety of pre, intra and post encounter activities. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Accompany patients to exam/procedure rooms and assist with walking, transfers, dressing, collecting specimens, preparing for exam.
• Collect patient medical history and perform screenings per provider instructions.
• Assist clinical staff with cosmetic dermatology procedures, including Botox, fillers and PRP, biopsies, and surgical procedures such as excisions, ED&C, cryotherapy, laser surgery, etc.
• Ensures treatment areas are safe, organized, clean, have well-functioning equipment, and supplies are adequate. Prepare treatment room for next exam.
• Provides information / instructions to patients and their families.
• Answer calls and assist in Physician/Patient scheduling.
• Send / receive patient medical records and information.
• Obtain lab/x-ray reports, hospital notes, and referral information.
• Complete forms and requisitions as needed as well as manage patient charts to ensure information is complete.
• Respond appropriately to emergency codes.
• Perform quality control.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• Prior EHR experience preferred; working knowledge of EMA is a plus.
• Phlebotomy experience preferred.
• Prefer knowledge in dermatology medical specialty, associated medical tasks, and information that is communicated to patients and families.
• Maintain a CPR certification, prefer CMA certificate.
• Excellent communications skills: Bilingual is a plus.

Physical/Mental Abilities:                                      

• Ability to learn and retain information regarding patient care procedures, regulations, medical material management.
• Ability to prioritize, multi-task, and handle high patient volume.
• High attention to detail and ability to work well in a team environment.
• Must be able to stand for long periods of time, bend, twist, and swoop. May be required to climb ladders.
• Must be able to handle difficult situations in a professional manor and maintain confidentiality.
• Ability to demonstrate compassion and caring for patients and families.
• Ability to lift up to 30 lbs. is required.